Privacy Policy
Last updated: June 3, 2025
Puzzle & Pause (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website www.puzzleandpause.com or use our services.
1. Updates to This Policy
We may update this Privacy Policy from time to time. If we make changes, we’ll post the new version on this page with an updated “Last updated” date. We encourage you to review this page regularly to stay informed.
2. Information We Collect
When you interact with our website or place an order, you may provide us with personal details such as your name, email address, phone number, and billing and shipping addresses. If you create an account, we also collect your username, password, and any preferences you set.
We keep records of your purchases, including items ordered, payment method (which is securely processed through third-party providers), and subscription history. If you contact us, respond to a survey, or send feedback, we collect and store those communications as well.
In addition to what you share, we automatically gather technical information about your device and how you use our site. This includes your IP address, browser type, operating system, the pages you visit, how long you stay on our site, and what brought you to us.
3. How We Use Your Information
We use your information to fulfill orders, manage subscriptions, and communicate with you about your purchases, account, or customer support needs. With your permission, we may send you marketing emails about new products, special offers, or updates from Puzzle & Pause.
Your information also helps us improve our website, personalize your experience, and better understand how visitors engage with our content. In some cases, we may need to use your data to comply with legal obligations.
4. Sharing Your Information
We do not sell your personal information to anyone. However, we may share your information with trusted third-party service providers who help us operate our business. These include payment processors, shipping partners, customer support tools, and website hosting services.
If required by law or if necessary to protect our rights, we may share information with legal authorities.
5. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and understand how visitors interact with our website. Cookies help us remember your preferences and gather analytics. You can control or disable cookies at any time through your browser settings.
6. Your Rights and Choices
You can view and update your personal information by logging into your account. If you receive marketing emails from us and prefer not to, you can unsubscribe at any time using the link in the email.
If you would like us to delete your data, we’ll do so wherever legally allowed. Just send us a request using the contact information below.
7. Data Security
We take your privacy seriously and use reasonable measures to keep your information safe. While no system is completely secure, we recommend using a strong password and keeping your login details confidential to help protect your account.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us. You can reach us by email at support@puzzleandpause.com or by mail at 1556 N 375 E Orem Utah 84057, United States